How to Report BISP Payment Fraud or Deduction – Step-by-Step Guide

If you are a beneficiary of the Benazir Income Support Program (BISP) and you are receiving less than the entitled amount, not receiving payments at all, or an agent has deducted money from your funds, you can now easily register your complaint.

BISP has introduced an official complaint process through which every eligible individual, especially women, can officially report their issues. In this article, we will guide you through the complete procedure so you can claim your rightful benefits.

Step-by-Step Guide to Registering a Complaint:

This method has been officially announced by BISP:

1. Visit the BISP Tehsil Office: First of all, you have to go to the nearest BISP office in your area. These offices are available at the tehsil level in every district.
2. Request a Complaint Form: Upon reaching the office, ask the BISP representative or Assistant Director for a Complaint Registration Form.
3. Clearly Explain Your Issue: Describe your payment-related problem in detail. If an agent has taken a cut from your funds or you haven’t received your payment at all, mention it clearly.
4. Submit Required Documents: Original and photocopy of your CNIC. If available, bring proof such as payment slips or SMS screenshots.
5. Receive a Complaint Token: After submitting the form, you will receive a tracking number (complaint token), which you can use to follow up on your complaint.
6. Follow Up on Your Complaint: Use your complaint token to check the status of your case periodically by visiting the office or calling the helpline.
7. Use the Helpline (If Unable to Visit Physically)

   If you cannot visit the office, call the BISP Helpline at 0800-26477 to register your complaint over the phone.

8. Visit Camps or Central Sites (If Required)

   Some issues require verification, and you may be called to a BISP center or payment campsite for resolution.

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Important Guidelines to Remember:

• Do not provide false information in the complaint form.

• Bring complete and clear documents.

• Do not pay anyone—this process is 100% free.

• Always keep your complaint number for reference.

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What Types of Complaints Can You File?

You can register complaints regarding:

• Reduced or incomplete payments

• SMS received but no payment credited

• Agent or staff misconduct/fraud

• Delayed payments

• Duplicate thumb impressions or system errors

• CNIC-related issues or data not being updated

Key Details

FAQs About How to Report BISP Payment Fraud or Deduction – Step-by-Step Guide:

What should I do if I receive less money than mentioned?

• Immediately visit your nearest BISP office and fill out a complaint form, or call 0800-26477.

How much time is required to resolve a complaint?

• It depends on the nature of the issue. Typically, feedback is provided within 7-15 days.

Can I file a complaint on someone else’s behalf?

• Yes, if you have their CNIC and supporting documents, you can file a complaint for them.

Does BISP charge for complaints?

• No. Registering a complaint is completely free. Do not pay anyone.

Conclusion

If you are a BISP beneficiary and facing any issues—whether it’s payment deductions, delays, or system errors—you have the right to file a complaint.

This article aims to guide you through the official and easy process of registering a complaint so you can receive your full entitlement.

Always remember:

• Avoid fraud.

• Keep your complaint number safe.

• Follow up regularly.

• Do not pay anyone!